All Systems Operational

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CityCloud status page for public regions

BUF1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
DX1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
FRA1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
KNA1 ? Operational
Compute Operational
Storage Operational
Object Storage ? Operational
Network Operational
API Operational
LON1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
STO2 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
TKY1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
Online backup ? Operational
City Control Panel ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021
Resolved - This incident is now resolved and a postmortem will be published in a few days.
Dec 7, 16:59 CET
Update - We are still keeping this incident in monitoring status.

If you experience any problems with your VM and hard reboot doesn't help, please contact our support.
Dec 7, 10:37 CET
Monitoring - Storage is fully operational for the last hour.
We have restarted VMs in a read-only state.

If you have any issues with your VMs, please contact our support.
Dec 6, 13:06 CET
Update - Even though our engineers are working,
rebooting your instance may help in the mean time.
Dec 6, 11:46 CET
Identified - Our Engineering team is investigating storage issue in Stockholm region (STO2).

We apologize for the inconvenience and will share an update once we have more information.
Dec 6, 11:30 CET
Dec 6, 2021
Completed - The scheduled maintenance has been completed.
Dec 6, 07:00 CET
Update - We have extended the time for this maintenance as we are running the ongoing sync at a slower speed than initially planned.
Dec 2, 15:32 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 17:07 CET
Scheduled - City Network would like to inform you that we have scheduled emergency maintenance as described below.

Region/datacenter: Openstack region KNA1, (Karlskrona, Sweden)

Maintenance window starts: 2021-12-01 17:00 CET
Maintenance window ends: 2021-12-06 08:00 CET -- Updated

Maintenance Scope:
To scale the performance on Ceph block storage services in KNA1. We will start syncing volumes and VMs into SSD-based storage nodes.

Customer impact:
- During maintenance, we are not expecting any customer impact.

Follow status at http://cnstatus.com for updates.

If you have further questions, don't hesitate to get in touch with our support.

Respectfully, City Network International AB
Dec 1, 13:49 CET
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - This incident has been resolved.
Dec 2, 10:09 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 13:47 CET
Identified - We are still working on the performance issues we currently have on our kna1 object storage cluster.
Nov 30, 12:13 CET
Monitoring - We are continuing to monitor this issue.
Nov 29, 16:21 CET
Investigating - Our Engineering team is investigating object storage issue in Karlskrona region (KNA1).

We apologize for the inconvenience and will share an update once we have more information.
Nov 29, 12:37 CET
Dec 1, 2021
Nov 30, 2021
Nov 29, 2021
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 CET
Scheduled - Dear Valued Customer,
City Network would like to inform you that we have planned maintenance as scheduled below.


Customer Intervention is NOT required.
Region/datacenter: OpenStack region FRA1 (Frankfurt, Sweden)

Maintenance window starts: 2021-11-22 08.00 CET
Maintenance window ends: 2021-11-26 17.00 CET

Maintenance Scope:
Throughout the maintenance window, several improvements will be implemented - from functionality to security alignment.

The major part of the scope is an Operating System and Ceph upgrade, which will offer certain new functions and address a list of known bugs.

Please note that there may be a shorter time frame involving a brief disruption of running services. Our ambition is to carry out the majority of the maintenance window with little to no impact on running services.

All infrastructure services will be restarted in a controlled and timely manner for proper security patching.

Expected customer impact:
- This maintenance will minimize the impact on customers virtual machines and cloud resources reachability while upgrading the network nodes. Controlled router failover will be done where you may experience network outage for a few seconds.
- During maintenance, you may experience API issues or unavailability during new resource creation or editing already created ones. It is recommended to postpone operations with OpenStack API when possible to the time after maintenance.

Follow status at https://www.cnstatus.com/ for updates.

If you have further questions, don't hesitate to get in touch with our support at support@citycloud.com.

Respectfully,
City Network
Nov 10, 15:48 CET
Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 08:49 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 17:05 CET
Update - We are continuing to work on a fix for this issue.
Nov 24, 15:36 CET
Identified - We are currently working on issues with API services.
API is currently unavailable and FRA1 region is not visible in Control Panel.
Nov 24, 15:36 CET
Investigating - We are currently experiencing problems with Compute (Nova) service during the upgrade. Our technicians are investigating this issue at the moment.
Nov 24, 14:06 CET
Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 16:40 CET
Monitoring - Issue has been fixed and object storage cluster is now healthy. We will monitor the results.
Nov 24, 14:48 CET
Investigating - We are currently investigating this issue.
Nov 24, 07:19 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 17:07 CET
Update - We will scale the performance on objects storage services in kna1. We will restart services on one node at a time from 15:30.

- During this work, you may experience degraded performance accessing object storage in kna1 while restarts are ongoing.
Nov 23, 15:22 CET
Identified - The issue has been identified and we are working on a solution.
We will announce an emergency maintenance window when we are ready to implement a fix.
Nov 23, 11:44 CET
Investigating - Our Engineering team is investigating object storage issue in Karlskrona region (KNA1).

We apologize for the inconvenience and will share an update once we have more information.
Nov 22, 21:19 CET