[LON2] Storage issue in LON2 region
Update - We are still experiencing full outage in LON1. This is the last status report for today, but work will continue during CET nighttime with multiple possible resolutions to this incident in order to get this resolved as soon as possible. Resolving team is working both on location and remote.

Next status update will be in Feb 26 0930CET.
Feb 25, 21:39 CET
Update - We are still experiencing full outage in LON1. Work is still ongoing by our resolution team with the highest priority to get the service back online. Investigations done on-site has resulted in a potential cause being identified but the actions performed to resolve the issue has not yet been successful. Multiple potential paths to a resolution are currently being explored in parallel including hardware replacement and potential offloading of storage capacity to other systems. We will update with the results of these actions at 21:00.
Feb 25, 17:41 CET
Update - We still experience full outage. Our technicians have restarted one of our storage system are working on moving the diskbays over to another nfs server
Feb 25, 16:11 CET
Update - We still experience full storage outage in LON1. Our resolution team is working with highest priority to get the services back online. Right now technicians are working on a resolution both on-site and remotely. We will update with the result of these actions at 15:30.
Feb 25, 14:52 CET
Update - Right now we experience region wide outage in LON1. Our resolution team is working with the issue with highest priority. For now, we dont have an estimated time on when services are restored, but we will update this page as soon as we have new information.
Feb 25, 14:01 CET
Identified - Region wide storage outage
No ETA for solution atm.
Feb 25, 13:54 CET
Investigating - Our Engineering team is investigating storage issue in London region (LON1).

We apologize for the inconvenience and will share an update once we have more information.
Feb 25, 12:53 CET

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CityCloud status page for public regions

BUF1 ? Operational
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Storage Operational
Network Operational
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Compute Operational
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FRA1 ? Operational
Compute Operational
Storage Operational
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KNA1 ? Operational
Compute Operational
Storage Operational
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API Operational
LON1 ? Major Outage
Compute Operational
Storage Major Outage
Network Operational
API Operational
STO2 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
TKY1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
Online backup ? Operational
City Control Panel ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

Unresolved incident: [LON2] Storage issue in LON2 region.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Planned Maintenance: Customer support system
Completed - The scheduled maintenance has been completed.
Feb 20, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 09:01 CET
Scheduled - City Network would like to inform you that we have planned maintenance as scheduled below.

Maintenance window starts: 2021-02-20 09.00 CET
Maintenance window ends: 2021-02-20 12.00 CET

Maintenance Scope:
Upgrade of City Networks customer support system.

Expected customer impact:
Customers using the suport portal will not be able to access the portal while the maintenance is ongoing.
In case of urgency please use your support number to call in.

Respectfully,
City Network International AB
Feb 19, 09:03 CET
Feb 19, 2021

No incidents reported.

Feb 18, 2021
Planned Maintenance region DX1 (Dubai) for w.7 2021-02-15 08.00 CET Maintenance window ends: 2021-02-19 17.00 CET
Completed - The scheduled maintenance has been completed.
Feb 18, 15:38 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:02 CET
Scheduled - City Network would like to inform you that we have planned maintenance as scheduled below.

Customer Intervention MAY BE required.

Region/datacenter: OpenStack region DX1 (Dubai, United Arab Emirate)

Maintenance window starts: 2021-02-15 08.00 CET
Maintenance window ends: 2021-02-19 17.00 CET

Maintenance Scope:
Throughout the maintenance window, a number of improvements will be implemented - from functionality to security alignment.
The major part of the scope is an OpenStack upgrade from Train to Victoria, which will offer certain new functions but also address a list of known bugs. Some functions will improve seen to maturity level.
There will, in parallel, be work security wise to further increase protection and to address vulnerabilities. Furthermore there will be improvements to operations automation and those improvement will allow a high flexibility for us to operate the cloud more seamless.
A more detailed plan of the maintenance window will be presented 10 days before the start of the service window, pinpointing time frames that could potentially involve a slightly higher risk of minor disruption.
Please note that there may be a shorter time frame, still to be defined, involving a brief disruption of runnings services Our ambition is to carry out the majority of the maintenance window with little to no impact on running services.

Expected customer impact:
Running virtual instances will be restarted in a controlled and timely manner, in order for proper security patching.
Customers using redundant setup and using anti-affinity should not experience disruption, as one compute node will be dealt with at a time.
Customers are expected to ensure virtual instances (virtual servers) along with any services hosted on those, will properly start up after a reboot of a virtual instance (virtual server).
Please expect a time frame of 5 minutes where total network outage is to be expected. This part will be scheduled to off working hours Furthermore,

Follow status at http://cnstatus.com for updates.

If you have further questions, please contact our support at [support@citycloud.com]

Respectfully,
City Network International AB

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- 2021-02-15 8:00 CET work is started
- 2021-02-15 16:30 CET work done for today
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- 2021-02-16 8:00 CET work is started
- 2021-02-16 17:00 CET work done for today
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- 2021-02-17 8:15 CET work is started
- 2021-02-17 17:00 CET work done for today
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Feb 10, 10:12 CET
Feb 17, 2021

No incidents reported.

Feb 16, 2021
Planned Maintenance: Customer support system
Completed - The scheduled maintenance has been completed.
Feb 16, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 19:00 CET
Scheduled - City Network would like to inform you that we have planned maintenance as scheduled below.

Maintenance window starts: 2021-02-16 19.00 CET
Maintenance window ends: 2021-02-16 22.00 CET

Maintenance Scope:
Upgrade of City Networks customer support system.

Expected customer impact:
Customers using the suport portal will not be able to access the portal while the maintenance is ongoing.
In case of urgency please use your support number to call in.

Respectfully,
City Network International AB
Feb 12, 12:10 CET
Feb 15, 2021
Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

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