City Network CityCloud Status

Monitoring - Storage is fully operational for the last hour.
We have restarted VMs in a read-only state.

If you have any issues with your VMs, please contact our support.
Dec 6, 13:06 CET

Update - Even though our engineers are working,
rebooting your instance may help in the mean time.
Dec 6, 11:46 CET

Identified - Our Engineering team is investigating storage issue in Stockholm region (STO2).

We apologize for the inconvenience and will share an update once we have more information.
Dec 6, 11:30 CET

About This Site

CityCloud status page for public regions

BUF1 Operational

Compute Operational

Storage Operational

Network Operational

API Operational

DX1 Operational

Compute Operational

Storage Operational

Network Operational

API Operational

FRA1 Operational

Compute Operational

Storage Operational

Network Operational

API Operational

KNA1 Operational

Compute Operational

Storage Operational

Object Storage Operational

Network Operational

API Operational

LON1 Operational

Compute Operational

Storage Operational

Network Operational

API Operational

STO2 Operational

Compute Operational

Storage Operational

Network Operational

API Operational

TKY1 Operational

Compute Operational

Storage Operational

Network Operational

API Operational

Online backup Operational

City Control Panel Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2021

No incidents reported today.

Dec 6, 2021

Emergency Maintenance - Ceph block storage service in KNA1 region 2021-12-01

Completed - The scheduled maintenance has been completed.
Dec 6, 07:00 CET

Update - We have extended the time for this maintenance as we are running the ongoing sync at a slower speed than initially planned.
Dec 2, 15:32 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 17:07 CET

Scheduled - City Network would like to inform you that we have scheduled emergency maintenance as described below.

Region/datacenter: Openstack region KNA1, (Karlskrona, Sweden)

Maintenance window starts: 2021-12-01 17:00 CET
Maintenance window ends: 2021-12-06 08:00 CET -- Updated

Maintenance Scope:
To scale the performance on Ceph block storage services in KNA1. We will start syncing volumes and VMs into SSD-based storage nodes.

Customer impact:
- During maintenance, we are not expecting any customer impact.

Follow status at http://cnstatus.com for updates.

If you have further questions, don't hesitate to get in touch with our support.

Respectfully, City Network International AB
Dec 1, 13:49 CET

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

[KNA1] Object Storage issue in KNA1 region

Resolved - This incident has been resolved.
Dec 2, 10:09 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 13:47 CET

Identified - We are still working on the performance issues we currently have on our kna1 object storage cluster.
Nov 30, 12:13 CET

Monitoring - We are continuing to monitor this issue.
Nov 29, 16:21 CET

Investigating - Our Engineering team is investigating object storage issue in Karlskrona region (KNA1).

We apologize for the inconvenience and will share an update once we have more information.
Nov 29, 12:37 CET

Dec 1, 2021

Nov 30, 2021

Nov 29, 2021

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Planned Maintenance region FRA1 (Frankfurt) for w.47 2021-11-22 08.00 CET -- 2021-11-26 17.00 CET

Completed - The scheduled maintenance has been completed.
Nov 26, 17:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 CET

Scheduled - Dear Valued Customer,
City Network would like to inform you that we have planned maintenance as scheduled below.

Customer Intervention is NOT required.
Region/datacenter: OpenStack region FRA1 (Frankfurt, Sweden)

Maintenance window starts: 2021-11-22 08.00 CET
Maintenance window ends: 2021-11-26 17.00 CET

Maintenance Scope:
Throughout the maintenance window, several improvements will be implemented - from functionality to security alignment.

The major part of the scope is an Operating System and Ceph upgrade, which will offer certain new functions and address a list of known bugs.

Please note that there may be a shorter time frame involving a brief disruption of running services. Our ambition is to carry out the majority of the maintenance window with little to no impact on running services.

All infrastructure services will be restarted in a controlled and timely manner for proper security patching.

Expected customer impact:
- This maintenance will minimize the impact on customers virtual machines and cloud resources reachability while upgrading the network nodes. Controlled router failover will be done where you may experience network outage for a few seconds.
- During maintenance, you may experience API issues or unavailability during new resource creation or editing already created ones. It is recommended to postpone operations with OpenStack API when possible to the time after maintenance.

Follow status at https://www.cnstatus.com/ for updates.

If you have further questions, don't hesitate to get in touch with our support at support@citycloud.com.

Respectfully,
City Network
Nov 10, 15:48 CET

Nov 25, 2021

[FRA1] API Service issues

Resolved - This incident has been resolved.
Nov 25, 08:49 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 17:05 CET

Update - We are continuing to work on a fix for this issue.
Nov 24, 15:36 CET

Identified - We are currently working on issues with API services.
API is currently unavailable and FRA1 region is not visible in Control Panel.
Nov 24, 15:36 CET

Investigating - We are currently experiencing problems with Compute (Nova) service during the upgrade. Our technicians are investigating this issue at the moment.
Nov 24, 14:06 CET

Nov 24, 2021

[KNA1] Object Storage issue in KNA1 region

Resolved - This incident has been resolved.
Nov 24, 16:40 CET

Monitoring - Issue has been fixed and object storage cluster is now healthy. We will monitor the results.
Nov 24, 14:48 CET

Investigating - We are currently investigating this issue.
Nov 24, 07:19 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 17:07 CET

Update - We will scale the performance on objects storage services in kna1. We will restart services on one node at a time from 15:30.

- During this work, you may experience degraded performance accessing object storage in kna1 while restarts are ongoing.
Nov 23, 15:22 CET

Identified - The issue has been identified and we are working on a solution.
We will announce an emergency maintenance window when we are ready to implement a fix.
Nov 23, 11:44 CET

Nov 23, 2021

Emergency Maintenance Object Storage service in KNA1 region 2021-11-23

Completed - The scheduled maintenance has been completed.
Nov 23, 16:16 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 15:30 CET

Scheduled - City Network would like to inform you that we have scheduled emergency maintenance as described below.

Region/datacenter: Openstack region KNA1, (Karlskrona, Sweden)

Maintenance window starts: 2021-11-23 15:30 CET
Maintenance window ends: 2021-11-23 16:30 CET

Maintenance Scope: We will scale the performance on objects storage services in kna1.
We will restart services on one node at a time.

Customer impact:
- During maintenance, you may experience degraded performance accessing object storage in kna1 while restarts are ongoing.

Follow status at http://cnstatus.com for updates.

If you have further questions, don't hesitate to get in touch with our support.

Respectfully, City Network International AB
Nov 23, 14:56 CET

Emergency Maintenance on haproxy in TKY1 region 2021-11-23

Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:01 CET

Scheduled - City Network would like to inform you that we have scheduled emergency maintenance as described below.

Region/datacenter: Openstack region TKY1, (Tokyo, Japan)

Maintenance window starts: 2021-11-23 09:00 CET
Maintenance window ends: 2021-11-23 10:00 CET

Maintenance Scope: We will perform configuration change on haproxy for API services.

Customer impact:
- During maintenance, you may experience API issues or unavailability.

Follow status at http://cnstatus.com for updates.

If you have further questions, don't hesitate to get in touch with our support.

Respectfully, City Network International AB
Nov 22, 15:19 CET