Update - As per standard ITSM (IT Service Management) procedures, the incident itself is now resolved as systems are functional again. We will keep this status open for a while longer, however, as we are now closely monitoring all I/O operations and analysing any extraordinary activities that may occur. We are aware that some customers may still experience increased disk I/O latency at times. If you do have issues, please do not hesitate in contacting our support team.
Jul 29, 15:34 CEST
Update - Our storage team is underway to mitigate the issue to provide a stable solution. We apologise for inconvenience.
Jul 29, 11:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 17:31 CEST
Identified - We are experiencing performance degradation within ceph cluster, our team is working on this.
We will update the cnstatus accordingly.
Jul 28, 15:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 12:45 CEST
Investigating - We are currently investigating this issue.
Jul 28, 11:29 CEST

About This Site

CityCloud status page for public regions

BUF1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
DX1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
FRA1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
KNA1 ? Operational
Compute Operational
Storage Operational
Object Storage ? Operational
Network Operational
API Operational
LON1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
STO2 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
TKY1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
Online backup ? Operational
City Control Panel ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

Unresolved incident: We are currently experiencing issues in STO2 region.

Jul 28, 2021
Resolved - This incident has been resolved.
Jul 28, 13:33 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 11:27 CEST
Identified - Our team have identified issues with one net node in Karlskrona region (KNA1).

During this time, the limited amount of users using this actual net node may experience network issues.

We apologize for the inconvenience and will share an update once we have more information.
Jul 28, 10:14 CEST
Completed - The scheduled maintenance has been completed.
Jul 28, 07:07 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 28, 07:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 CEST
Scheduled - City Network would like to inform you that we have scheduled emergency maintenance as scheduled below.

Region/datacenter: Openstack region Sto2, (Stockholm, Sweden)

Maintenance window starts: 2021-07-28 07:00 CEST
Maintenance window ends: 2021-07-28 08:00 CEST

Maintenance Scope:
As result of earlier incident our team needs to replace one of the controller nodes for the storage cluster in STO2.

Customer impact:
- During maintenance you may experience network interruption for up to 30 seconds.


Follow status at http://cnstatus.com for updates.

If you have further questions, please contact our support.

Respectfully,

City Network International AB
Jul 27, 13:58 CEST
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Resolved - This incident has been resolved.
Jul 24, 22:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 20:02 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 19:37 CEST
Investigating - Our Engineering team is investigating storage issue in Stockholm region (STO2).

We apologize for the inconvenience and will share an update once we have more information.
Jul 24, 18:19 CEST
Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 19:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 19:16 CEST
Identified - Our Engineering team have identified issues with one net node in Karlskrona region (KNA1).

During this time, the limited amount of users using this actual net node may experience network issues.

We apologize for the inconvenience and will share an update once we have more information.
Jul 23, 18:41 CEST
Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 11:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 08:58 CEST
Investigating - Our Engineering team is investigating storage issue in Frankfurt region (FRA1).

We apologize for the inconvenience and will share an update once we have more information.
Jul 22, 08:49 CEST
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Resolved - This incident has been resolved.
Jul 19, 14:14 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 11:36 CEST
Identified - Our Engineering team have identified issues with one net node in Karlskrona region (KNA1).

During this time, the limited amount of users using this actual net node may experience network issues.

We apologize for the inconvenience and will share an update once we have more information.
Jul 19, 11:10 CEST
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.