All Systems Operational

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CityCloud status page for public regions

BUF1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
DX1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
FRA1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
KNA1 ? Operational
Compute Operational
Storage Operational
Object Storage ? Operational
Network Operational
API Operational
LON1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
STO2 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
TKY1 ? Operational
Compute Operational
Storage Operational
Network Operational
API Operational
Online backup ? Operational
City Control Panel ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Customer,
City Network would like to inform you that we have planned maintenance as scheduled below.


Customer Intervention NOT required.
Region/datacenter: OpenStack region KNA1 (Karlskrona, Sweden)

Maintenance window starts: 2021-10-25 08.00 CEST
Maintenance window ends: 2021-11-03 17.00 CET

Maintenance Scope:
Throughout the maintenance window, a number of improvements will be implemented - from functionality to security alignment.

The major part of the scope is an Operating System and Ceph upgrade, which will offer certain new functions but also address a list of known bugs.

Please note that there may be a shorter time frame, still to be defined, involving a brief disruption of running services. Our ambition is to carry out the majority of the maintenance window with little to no impact on running services.

All infrastructure services will be restarted in a controlled and timely manner, in order for proper security patching.

Expected customer impact:
- This maintenance will minimize the impact on customers virtual machines and cloud resources reachability while upgrading the network nodes. Controlled router failover will be done where you may experience network outage for a few seconds.
- During maintenance you may experience API issues or unavailability during new resource creation or editing already created ones. It is recommended to postpone operations with OpenStack API when possible to the time after maintenance.

Follow status at https://www.cnstatus.com/ for updates.

If you have further questions, please contact our support at support@citycloud.com.

Respectfully,
City Network
Posted on Oct 18, 01:38 CEST
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Postmortem - Read details
Oct 13, 16:58 CEST
Resolved - This incident has been resolved.
Oct 13, 16:39 CEST
Update - We are continuing to monitor for any further issues.
Oct 13, 14:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 13:56 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 13:42 CEST
Investigating - Our Engineering team is investigating an issue with a single compute node in Karlskrona region (KNA1).

During this time, the limited amount of users with virtual instances on the actual compute node may experience issues with virtual instances. We apologize for the inconvenience and will share an update once we have more information.
Oct 13, 13:17 CEST
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:03 CEST
Scheduled - Dear Valued Customer,

City Network would like to inform you that we need to perform emergency network maintenance as scheduled below.

Region/datacenter: OpenStack region STO2 (Stockholm, Sweden)

Type: Network

Maintenance window starts: 2021-10-11 20.00 CEST
Maintenance window ends: 2021-10-11 24.00 CEST

Maintenance Scope:
We will perform emergency maintenance on one of our network switch stacks.

Customer Impact:
We are not expecting any customer impacts on this maintenance.
Oct 11, 14:18 CEST
Oct 11, 2021
Resolved - This incident has been resolved.
Oct 11, 22:55 CEST
Update - We are continuing to monitor for any further issues.
Oct 11, 22:55 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 21:52 CEST
Investigating - Dear customers,

Our engineering team is investigating issues with mirror.citynetwork.se - our apt repository mirror used in STO2.

During this time period, debian/ubuntu repositories may not be reachable through this mirror. We suggest to wait or switch to another public mirror.

We apologize for the inconvenience and will share an update once we have more information.
Oct 11, 19:37 CEST
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - This incident has been resolved.
Oct 8, 09:25 CEST
Monitoring - The compute node is back online and we are gathering more information regarding this incident.
Oct 7, 22:20 CEST
Investigating - Our Engineering team is investigating an issue with one compute nodes in Stockholm region (STO2).


During this time, the limited amount of users with virtual instances on the actual compute node may experience issues with virtual instances. We apologize for the inconvenience and will share an update once we have more information.
Oct 7, 22:13 CEST
Oct 7, 2021
Oct 6, 2021
Resolved - This incident is now closed.
Alerts we got was due to connection problems to the region. No services within the region was affected.
Oct 6, 17:38 CEST
Update - We are continuing to investigate this issue, but lowered the status from partial outage to degraded.
Oct 6, 17:29 CEST
Investigating - We are currently investigating some issues in TKY1 region that might affect virtual instances.
Oct 6, 17:25 CEST